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Release planning · no model scores

tau2/tau3 support domains evidence mapping

Exact V3 collection, facet, metric, lineage, identity and rights mapping for tau2/tau3 support domains from tau2-bench.

V3 evidence records

1 collection mapping

A repeated upstream benchmark can map to several collections. Each record below preserves its own task role, facets, capability atoms, subject identity, metrics, lineages and exclusions.

primary evidence · customer-service/tau2-bench/tau2-tau3-support-domains

Customer Support & Service Resolution

Which models are best at customer support and service resolution?

Upstream access
machine-ready
Eligibility
runnable-now
Registry
registered
Max task directness
80%

Collection facets

  • Diagnosis and resolution · hybrid · 25%

    Identify the real issue and give a workable resolution path.

  • Policy boundaries · hybrid · 25%

    Apply policy consistently without fabricating authority or exceptions.

  • De-escalation · hybrid · 25%

    Acknowledge frustration while staying direct and useful.

  • Escalation and handoff · hybrid · 25%

    Escalate with complete context, ownership, and a clear next step.

Capability atoms

support_resolutionknowledge_grounding

Subject identity

Declared:
harnessed-model
Metric partitions:
harnessed-model
Separate partition required:
no
Identity projection:
forbidden

Usable evidence lineages

  • tau2-banking-knowledge-alltools/harnessed-model

Exact metric contract

MetricLineageSubjectProtocolUse
banking_knowledge.alltools.pass_at_1tau2 Banking Knowledge AllTools Pass^1tau2-banking-knowledge-alltoolsharnessed-modeltau2-banking-alltools:*usable

Exclusions and blockers

No mapping-level exclusion is recorded; the page-level release gate still applies.

Mapping note

Partition domain, simulator, retrieval mode, prompt, and benchmark version.