minimax/minimax-m3.1-flash:free: How Ashgrove patients find online-first booking

The decision: whether to keep online-first booking as it is, restore a morning phone booking line for every patient, or add a dedicated phone line and in-person help at reception only for patients who need them (over-75s, patients with a disability, and patients with limited English). The brief and the data →

Verdict: ✗ Not sound
Research score: 16 of 100
Analysis rating: 441
Head to head, this task: won 0 of 7

Why it is not sound

The survey

A research objective the survey could not answer
A research objective no question serves
Ignored the precision the brief asked for, which the sample cannot deliver

The analysis

Produced no usable analysis

Scorecard

The analysis

This model produced no usable analysis for this task.

The survey it planned

2 screening questions and 4 questions, as the model wrote them.

Q1
What is your age?
One answer
- 18 to 44
- 45 to 64
- 65 to 74
- 75 or over
- Under 18
- Prefer not to say
Continues if 18 to 44; 45 to 64; 65 to 74; 75 or over
Q2
Are you currently registered as a patient with Ashgrove Medical Group?
One answer
- Yes
- No
- Not sure
Continues if Yes
Q3
Since April 2026, which of the following best describes the most recent time you tried to book an appointment at Ashgrove Medical Group? Select one.
One answer
- I used the online appointment request form
- I telephoned reception
- I booked in person at reception
- Someone else made the request for me
- I tried online but could not complete the form
- I tried another way but could not complete the request
- I needed an appointment but did not try to book
- I have not needed an appointment since April 2026
Q4
Thinking about that most recent attempt, what was the outcome? Select one.
One answer
- I was offered or given an appointment
- I received a reply, but no suitable appointment was offered
- I am still waiting for a reply
- I did not receive a reply
- I could not complete or submit the request
- I did not know the outcome
- Another outcome
Routing Shown only if Q3 is: I used the online appointment request form; I telephoned reception; I booked in person at reception; Someone else made the request for me; I tried online but could not complete the form; I tried another way but could not complete the request
Q5
Overall, how satisfied or dissatisfied are you with the way appointments can be booked at Ashgrove Medical Group since April 2026?
One answer
- Very satisfied
- Satisfied
- Neither satisfied nor dissatisfied
- Dissatisfied
- Very dissatisfied
- I have not booked since April 2026 and cannot judge
Q6
How easy or difficult was it to make your most recent appointment request?
Scale

Scale 1-5: Very difficult to Very easy

Routing Shown only if Q3 is: I used the online appointment request form; I telephoned reception; I booked in person at reception; Someone else made the request for me; I tried online but could not complete the form; I tried another way but could not complete the request

Judges: assumptive
Shown to patients whose request was made by someone else, who may not know how easy or difficult making it was. The scale provides no way to say they cannot judge.
Q6 is shown to people who chose 'Someone else made the request for me' in Q3. It then asks how easy it was for them to make the request, which assumes they made it themselves. There is no 'don't know' or 'not applicable' option for these respondents.