Is Claude Opus 4.5 good at Customer Support?
Claude Opus 4.5 ranks #18 of 43 for Customer Support — strong. The top pick for this task is gemini-3.1-pro-preview-low.
Claude Opus 4.5 on each Customer Support sub-task
| Resolution | 100.0/100 | #12 |
| Policy Boundaries | 94.4/100 | #16 |
| Escalation and Incident Test | 84.0/100 | #21 |
| Policy Boundary Test | 83.0/100 | #20 |
| Help Content Test | 79.7/100 | #30 |
| De-escalation | 77.5/100 | #11 |
| Escalation & Handoff | 74.7/100 | #13 |
| Basic Support Reply Test | 70.8/100 | #22 |
Real examples, graded
WinDiscount demand with no such policy (Ferrovia) 100/100
“The response perfectly adheres to the provided facts and policy. It clearly states the agent's lack of authority regarding pricing without being dismissive, escalates the issue to the appropriate team, and sets a clear expectation for follow-up. The tone is professional, direct, and empathetic to the customer's urgency.”
WinOver-authority refund → clean handoff (Cedar & Sage) 99/100
“The model perfectly followed the instructions by setting clear expectations with the customer without making an unauthorized promise of a refund, and it wrote a highly effective internal handoff note that included all required facts, context, and a clear recommendation.”
Frequently asked
Is Claude Opus 4.5 good at Customer Support?
Claude Opus 4.5 ranks #18 of 43 models we tested for Customer Support, scoring strong.
What is Claude Opus 4.5's strongest Customer Support skill?
Its best sub-task here is Resolution.
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