Is claude-sonnet-4.5-high good at Customer Support?
claude-sonnet-4.5-high ranks #15 of 43 for Customer Support — strong. The top pick for this task is gemini-3.1-pro-preview-low.
claude-sonnet-4.5-high on each Customer Support sub-task
| Resolution | 100.0/100 | #6 |
| Policy Boundaries | 97.3/100 | #5 |
| Help Content Test | 90.6/100 | #3 |
| Escalation and Incident Test | 86.2/100 | #16 |
| Basic Support Reply Test | 75.8/100 | #15 |
| Escalation & Handoff | 73.0/100 | #16 |
| De-escalation | 72.0/100 | #13 |
| Policy Boundary Test | 71.0/100 | #30 |
Real examples, graded
WinTone rewrite 93/100
“The response is excellent. It perfectly translates the robotic original into a highly empathetic, professional, and concise message while strictly adhering to the required policy constraints and alternative offers. The only minor flaw is the inclusion of a markdown header, which requires the user to edit it out before sending.”
WinFrustrated no-show dispute (Tradewinds) 100/100
“The model perfectly adheres to the provided facts and policy. It validates the customer's frustration with genuine, operator-to-operator empathy, offers the exact allowed remedies (crediting the fee and prioritizing the next request), and is transparent about the inability to guarantee a replacement. It also correctly incorporates the fact that this is the worker's first offense.”
Frequently asked
Is claude-sonnet-4.5-high good at Customer Support?
claude-sonnet-4.5-high ranks #15 of 43 models we tested for Customer Support, scoring strong.
What is claude-sonnet-4.5-high's strongest Customer Support skill?
Its best sub-task here is Resolution.
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Prompt × model results
12 test cases · 3 evals