Is deepseek-v3.2-low good at Customer Support?
deepseek-v3.2-low ranks #22 of 43 for Customer Support — usable. The top pick for this task is gemini-3.1-pro-preview-low.
deepseek-v3.2-low on each Customer Support sub-task
| Resolution | 98.5/100 | #18 |
| Policy Boundaries | 91.3/100 | #30 |
| Policy Boundary Test | 88.5/100 | #8 |
| Help Content Test | 84.2/100 | #21 |
| Escalation and Incident Test | 77.2/100 | #31 |
| Basic Support Reply Test | 70.2/100 | #23 |
| De-escalation | 63.0/100 | #25 |
| Escalation & Handoff | 53.5/100 | #37 |
Real examples, graded
WinAbuse boundary 94/100
“The model perfectly executes the required policy by setting a firm, professional boundary regarding the customer's abusive language, and then seamlessly pivots to providing the exact technical workarounds. The response is concise, highly specific, and ready for production use.”
WeakMulti-issue ticket 14/100
“The model completely misunderstood the task. Instead of writing a customer support reply that separates billing, bug, and feature requests for a user, it wrote a generic internal guide defining what those ticket types are. It fails as a support reply.”
Frequently asked
Is deepseek-v3.2-low good at Customer Support?
deepseek-v3.2-low ranks #22 of 43 models we tested for Customer Support, scoring usable.
What is deepseek-v3.2-low's strongest Customer Support skill?
Its best sub-task here is Resolution.
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