Is gemini-3.1-pro-preview-low good at Customer Support?
gemini-3.1-pro-preview-low ranks #1 of 43 for Customer Support — strong.
gemini-3.1-pro-preview-low on each Customer Support sub-task
| Resolution | 100.0/100 | #5 |
| De-escalation | 99.0/100 | #3 |
| Policy Boundaries | 96.0/100 | #10 |
| Escalation and Incident Test | 91.4/100 | #1 |
| Policy Boundary Test | 89.5/100 | #5 |
| Help Content Test | 89.4/100 | #6 |
| Basic Support Reply Test | 82.0/100 | #5 |
| Escalation & Handoff | 77.5/100 | #11 |
Real examples, graded
WinShipping delay 91/100
“The response perfectly follows the negative constraint by avoiding any invented delivery dates. It includes strong empathy, clear tracking instructions, and a logical escalation path, making it an excellent, production-ready template.”
WinBug workaround 90/100
“The response perfectly executes the task. It incorporates all provided details naturally, shows excellent judgment by not asking the user for the impact again since it was already provided, and maintains a professional, empathetic tone without claiming the bug is fixed.”
Frequently asked
Is gemini-3.1-pro-preview-low good at Customer Support?
gemini-3.1-pro-preview-low ranks #1 of 43 models we tested for Customer Support, scoring strong.
What is gemini-3.1-pro-preview-low's strongest Customer Support skill?
Its best sub-task here is Resolution.
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