Is GPT 5.4 Mini good at Customer Support?
GPT 5.4 Mini ranks #16 of 43 for Customer Support — strong. The top pick for this task is gemini-3.1-pro-preview-low.
#16 / 43
Rank for this task
83.3
Score
$0.0154
Cost / run
GPT 5.4 Mini on each Customer Support sub-task
| Resolution | 99.0/100 | #17 |
| De-escalation | 96.0/100 | #7 |
| Policy Boundaries | 92.3/100 | #26 |
| Policy Boundary Test | 85.5/100 | #13 |
| Escalation & Handoff | 85.5/100 | #4 |
| Escalation and Incident Test | 81.8/100 | #26 |
| Help Content Test | 80.0/100 | #29 |
| Basic Support Reply Test | 69.6/100 | #26 |
Frequently asked
Is GPT 5.4 Mini good at Customer Support?
GPT 5.4 Mini ranks #16 of 43 models we tested for Customer Support, scoring strong.
What is GPT 5.4 Mini's strongest Customer Support skill?
Its best sub-task here is Resolution.
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Experiment · Cold outreach email
Prompt × model results
12 test cases · 3 evalsClaude Opus
GPT-5
Gemini
v1
7.1
6.8
7.4
v2
8.3
7.9
8.0
v3
9.2
★
8.6
8.4
Best combo: v3 × Claude Opus
9.2 quality · $0.004/run · 1.8s