Is gpt-5.4-low good at Customer Support?
gpt-5.4-low ranks #4 of 43 for Customer Support — strong. The top pick for this task is gemini-3.1-pro-preview-low.
gpt-5.4-low on each Customer Support sub-task
| Resolution | 100.0/100 | #9 |
| De-escalation | 99.0/100 | #5 |
| Escalation & Handoff | 95.5/100 | #1 |
| Policy Boundaries | 94.0/100 | #18 |
| Escalation and Incident Test | 86.0/100 | #18 |
| Help Content Test | 84.8/100 | #20 |
| Basic Support Reply Test | 79.2/100 | #8 |
| Policy Boundary Test | 72.0/100 | #28 |
Real examples, graded
WinAngry repeat billing error (Cedar & Sage) 100/100
“The model perfectly de-escalates the situation by acknowledging the repeated failures upfront, taking accountability, and providing a concrete resolution grounded in the provided facts. It does not invent any policies or fabricate account details, and maintains a highly empathetic, human tone.”
WeakAccount takeover concern 42/100
“The model fundamentally misunderstands its role, regurgitating internal playbook instructions directly to the customer instead of acting on them. It fails to actually escalate the issue to Security, instead awkwardly offering to help the user draft an escalation note. The tone is alarming and lacks empathy.”
Frequently asked
Is gpt-5.4-low good at Customer Support?
gpt-5.4-low ranks #4 of 43 models we tested for Customer Support, scoring strong.
What is gpt-5.4-low's strongest Customer Support skill?
Its best sub-task here is Resolution.
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Prompt × model results
12 test cases · 3 evals