Is Minimax m2.7 good at Customer Support?

“The model correctly identifies the account facts and policy timeline, but makes a severe mathematical error by promising a $68 refund. Since the customer was charged $34 twice, only one $34 charge is a duplicate to be reversed. Promising $68 is an unauthorized financial commitment.”

“The model failed to write a ready-to-use customer support reply. Instead, it generated a generic knowledge base article with placeholders and referred to the company in the third person. It completely lacks the empathy, greeting, and conversational tone expected in a support interaction.”

“The model provides the correct workarounds but fails significantly by inventing a commitment to prioritize a fix. Furthermore, it literally translates the internal escalation policy into a customer-facing threat, which is poor support practice and likely to escalate hostility.”