Is Grok 4.20 good at Customer Support?
Grok 4.20 ranks #40 of 43 for Customer Support — usable. The top pick for this task is gemini-3.1-pro-preview-low.
#40 / 43
Rank for this task
79.9
Score
$0.0178
Cost / run
Grok 4.20 on each Customer Support sub-task
| Policy Boundaries | 85.5/100 | #32 |
| Help Content Test | 81.2/100 | #26 |
| Escalation & Handoff | 71.0/100 | #20 |
Frequently asked
Is Grok 4.20 good at Customer Support?
Grok 4.20 ranks #40 of 43 models we tested for Customer Support, scoring usable.
What is Grok 4.20's strongest Customer Support skill?
Its best sub-task here is Policy Boundaries.
This page is Spring Prompt, running
We just did this for every model. Do it for your prompt.
The rankings above come from running real tasks through real models and scoring every output. Spring Prompt is that same engine — pointed at your prompt, your test cases, and your definition of good.
- Generate test cases from your prompt — no eval set required to start.
- Compare models side by side with quality, cost and latency in one matrix.
- Optimise the winner until the scores say it's ready to ship.
Experiment · Cold outreach email
Prompt × model results
12 test cases · 3 evalsClaude Opus
GPT-5
Gemini
v1
7.1
6.8
7.4
v2
8.3
7.9
8.0
v3
9.2
★
8.6
8.4
Best combo: v3 × Claude Opus
9.2 quality · $0.004/run · 1.8s