Is Kimi k2.6 good at Customer Support?
Kimi k2.6 ranks #3 of 113 for Customer Support — strong. The top pick for this task is Gemini 3.1 Pro Preview (low reasoning).
Kimi k2.6 on each Customer Support sub-task
| Resolution | 100.0/100 | #3 |
| De-escalation | 99.5/100 | #2 |
| Policy Boundaries | 97.3/100 | #10 |
| Policy Boundary Test | 91.0/100 | #16 |
| Help Content Test | 90.0/100 | #11 |
| Escalation and Incident Test | 87.2/100 | #45 |
| Basic Support Reply Test | 81.2/100 | #18 |
| Escalation & Handoff | 70.5/100 | #46 |
Real examples, graded
WinPayment failed 88/100
“The response is an excellent, production-ready template. It provides clear, actionable steps for resolving a payment failure while explicitly and proactively addressing security risks by warning the user not to send sensitive information via email. It is concise, well-organized, and maintains a professional tone.”
WinDuplicate charge (Cedar & Sage) 100/100
“The model perfectly incorporates all provided account facts and policy details without inventing any information, takes clear ownership of the resolution, provides the exact timeline for the refund, and maintains a warm, empathetic tone.”
WinLogin lockout (Lumen) 100/100
“The model perfectly follows the provided policy, acknowledges the urgency with empathy, and provides clear, actionable steps for the customer to regain access. It correctly offers both the manual unlock via identity verification and the 15-minute auto-clear option without inventing any policy or fabricating account facts.”
Frequently asked
Is Kimi k2.6 good at Customer Support?
Kimi k2.6 ranks #3 of 113 models we tested for Customer Support, scoring strong.
What is Kimi k2.6's strongest Customer Support skill?
Its best sub-task here is Resolution.
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Prompt × model results
12 test cases · 3 evals